Exfoliating Mitt
At Nude Hue, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your products, please review our return and refund policy below:
Eligibility for Returns:
- Items must be returned within 30 days of the original purchase date.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
Non-Returnable Items:
- Gift cards
- Sale items
- Items marked as "final sale"
- Products that have been opened or used
How to Return an Item:
- Contact Us: Email our customer service team at [your email address] with your order number and reason for the return.
- Receive a Return Authorization: We will provide you with a return authorization number and instructions on how to send your item(s) back.
- Ship Your Return: Package the item securely and send it to the address provided. Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
- Inspection and Refund: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at dj.nudehue@gmail.com
Refunds:
- Refunds will be issued to the original payment method used at the time of purchase.
- Shipping costs are non-refundable.
- If your return is approved, you will receive a refund confirmation email.
Contact Us: For any questions or concerns about our return and refund policy, please reach out to us at dj.nudehue@gmail.com. We’re here to help!
At Nude Hue, we strive to provide fast and reliable shipping for all our customers. Please review our shipping policy below to understand how your order will be processed and delivered.
Processing Time:
- Orders are processed within 1-2 business days after purchase.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Delivery:
- We offer standard, expedited, and express shipping options.
- Shipping rates are calculated at checkout based on your location and the shipping method selected.
- Estimated delivery times:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
- Please note that delivery times are estimates and may vary based on factors outside of our control, such as carrier delays.
Shipping Confirmation & Tracking:
- Once your order has been shipped, you will receive a confirmation email with your tracking information.
- You can track your order directly through the carrier’s website using the tracking number provided.
Address Changes:
- Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If you need to change your shipping address after placing an order, please contact us immediately at [your email address]. We will do our best to accommodate the change, but we cannot guarantee it if the order has already been processed.
Lost or Stolen Packages:
- Nude Hue is not responsible for lost or stolen packages once they have been shipped. If your package is lost or stolen, please contact the carrier directly to file a claim.
Damaged or Defective Items:
- If your order arrives damaged or defective, please contact us within 48 hours of receiving your package at [your email address]. We will work with you to resolve the issue as quickly as possible.
Contact Us: If you have any questions or concerns about our shipping policy, please reach out to us at dj.nudehue@gmail.com. We’re here to assist you!